One problem per question
Ask about a specific issue with an Idura product or integration. We can’t review your whole technical setup or architecture here. If you need that kind of help, reach out to one of our technical partners.
Keep it short
A good question fits one screen. Tell us:
- What you’re trying to do
- What happens instead (error message, status code)
- Which product and environment (test or production)
- What you’ve already tried
Include your unique support link
Use your personal support link to help us identify your tenant and help you faster.
- Log in to your Idura Dashboard.
- Click "Support" in the bottom-left corner.
- Copy the support link under "Help us help you!"
Write it yourself (or trim it)
You’re welcome to use AI, but please edit the result before posting. Long AI-generated texts take a lot of time to read, and key details often get lost. A short question gets a faster answer.
Never share sensitive data
No client secrets, private keys, access tokens, or personal data such as CPR numbers. If we need more details, we’ll ask you to send them through a secure channel.
Use threads
Reply in the thread, not in the main channel. It makes the conversation easy to follow and helps others find answers later.
Search before you ask
Your question may already be answered in the channel, in our FAQ or in our documentation.
Be patient and kind
Our developers answer here alongside their other work, on Danish business days. Please mark urgent production issues with #urgent or 🚨
Thanks for helping us keep this a great place to get help. 💜