Which eIDs do you support Caller Authentication?

We support Caller Authentication with many popular eIDs, including: Danish MitID Swedish BankID Norwegian BankID Freja eID Vipps MobilePay The caller can use a supported eID app on their own device to approve the authentication request during a call. See all supported eIDs and setup requirements →

How do I add Caller Authentication to my system?

You have three options: Platform integration: Add eID verification to your existing contact center or chat platform. API integration: Build caller authentication into your own flows via our API. Partner package: Work with us on a tailored setup. For direct API integration, follow our technical implementation guide.

Caller Authentication Solutions

Strengthen verification

eID authentication provides stronger identity verification than traditional methods like security questions

Protect callers from scams

Caller authentication lets users confirm they're speaking with a real representative

Authenticate without interruptions

With CIBA, agents initiate verification and users approve directly without additional interactions

Collect Danish addresses from Det Centrale Personregister.

Learn more about MitID

Collect Norwegian addresses from the Norwegian Tax Administration (Skatteetaten).

Learn more about Norwegian BankID

Collect Swedish addresses from Statens personadressregister (SPAR).

Learn more about Swedish BankID

Freja is an international eID, based in Sweden. With Freja, you can authenticate any user that has a passport from a country that issues them with a biometric chip. Today, that's 167 countries.

Learn more about how to integrate Freja.

Vipps MobilePay is a digital identity embedded in the hugely popular peer-to-peer payment app, Vipps MobilePay. Vipps MobilePay provides a smooth authentication and identification experience using the most popular consumer app in Norway.

Learn more about Vipps MobilePay

Platform Integration

The fastest path to go live

Bring strong authentication directly into your existing contact center and chat platform.

You get:

Verification with eIDs
Verification before or during the conversation

Why pick this:

Reduce the risk of scams
Avoid security questions
Shorten handling times
Integrate into your existing workflows
Implement quickly

Best for:
Organizations with an established CX or contact center platform that want a proven, scalable solution.

API Integration

Implement on your own

Build authentication directly into your own flows via API with full flexibility and control.

You get:

CIBA flow via our API
Verification with eIDs
Full architectural flexibility

Why pick this:

Retain maximum technical control
Create customized workflows
Integrate on your own terms

Best for:
Companies with in-house development teams and specific requirements for how data moves through their systems.

Partner Package

Tailored implementation

We design and configure Caller Authentication together with you and your team.

You get:

Platform integration
Customized flows and security levels
Advice on processes, governance, and compliance
Dedicated onboarding

Why pick this:

Implement quickly and securely
Tailor the solution to complex requirements
Get strategic guidance across channels

Best for:
Larger organizations with multiple systems and high regulatory requirements, or technical providers with many CX customers.

Frequently asked questions

Caller Authentication lets service representatives and contact centers verify a customer's identity during a phone call.

The agent starts an eID authentication, and the customer completes it on their own device using an eID such as Danish MitID, Swedish BankID, Norwegian BankID, and so on.

Learn how eID caller authentication works →

Caller Authentication with eIDs helps reduce identity fraud and the time agents spend verifying callers. Customers can use a familiar app instead of answering security questions or sharing sensitive personal details.

Explore the benefits of caller authentication →

eID Caller Authentication lets callers verify their identity through their own eID app.

This makes it more secure than traditional methods like security questions and national ID numbers, which rely on information that others may know or obtain.

Compare caller verification methods →

Yes!

With eID Caller Authentication, you don't need an existing customer record to verify someone's identity. All the caller needs is a supported eID.

We support Caller Authentication with many popular eIDs, including:

Danish MitID
Swedish BankID
Norwegian BankID
Freja eID
Vipps MobilePay

The caller can use a supported eID app on their own device to approve the authentication request during a call.

See all supported eIDs and setup requirements →

You have three options:

Platform integration: Add eID verification to your existing contact center or chat platform.
API integration: Build caller authentication into your own flows via our API.
Partner package: Work with us on a tailored setup.

For direct API integration, follow our technical implementation guide.

Caller authentication

Why Is Caller Authentication Especially Important Right Now?

Caller authentication isn’t a brand-new concept.

Caller authentication

Caller Authentication vs. Other Verification Methods

Caller authentication via eIDs is a highly secure, fraud-resistant, and user-frien…

Caller authentication

How Exactly Does Caller Authentication Work?

Caller authentication aims to answer just one question: Is the caller who they say…

Verify callers faster with eIDs

Make calls safer for you and your customers

Secure and simple by design

Strengthen verification

Protect callers from scams

Authenticate without interruptions

eIDs that support Caller Authentication

Choose the right implementation

The fastest path to go live

Implement on your own

Tailored implementation

Flexibility comes as standard

Frequently asked questions

Learn more about Caller Authentication

Why Is Caller Authentication Especially Important Right Now?

Caller Authentication vs. Other Verification Methods

How Exactly Does Caller Authentication Work?

Explore our guides

Learn the technical side of how CIBA works

Learn the basics about CIBA and its use cases

How to authenticate callers with Twilio, CIBA and BankID

How to implement Swedish BankID in telephone calls

Ready to verify your callers?