Caller Authentication Solutions

Strengthen verification

eID authentication provides stronger identity verification than traditional methods like security questions

Protect callers from scams

Caller authentication lets users confirm they're speaking with a real representative

Authenticate without interruptions

With CIBA, agents initiate verification and users approve directly without additional interactions

Collect Danish addresses from Det Centrale Personregister.

Learn more about MitID

Collect Norwegian addresses from the Norwegian Tax Administration (Skatteetaten).

Learn more about Norwegian BankID

Collect Swedish addresses from Statens personadressregister (SPAR).

Learn more about Swedish BankID

Freja is an international eID, based in Sweden. With Freja, you can authenticate any user that has a passport from a country that issues them with a biometric chip. Today, that's 167 countries.

Learn more about how to integrate Freja.

Vipps MobilePay is a digital identity embedded in the hugely popular peer-to-peer payment app, Vipps MobilePay. Vipps MobilePay provides a smooth authentication and identification experience using the most popular consumer app in Norway.

Learn more about Vipps MobilePay

Platform Integration

The fastest path to go live

Bring strong authentication directly into your existing contact center and chat platform.

You get:

Verification with eIDs
Verification before or during the conversation

Why pick this:

Reduce the risk of scams
Avoid security questions
Shorten handling times
Integrate into your existing workflows
Implement quickly

Best for:
Organizations with an established CX or contact center platform that want a proven, scalable solution.

API Integration

Implement on your own

Build authentication directly into your own flows via API with full flexibility and control.

You get:

CIBA flow via our API
Verification with eIDs
Full architectural flexibility

Why pick this:

Retain maximum technical control
Create customized workflows
Integrate on your own terms

Best for:
Companies with in-house development teams and specific requirements for how data moves through their systems.

Partner Package

Tailored implementation

We design and configure Caller Authentication together with you and your team.

You get:

Platform integration
Customized flows and security levels
Advice on processes, governance, and compliance
Dedicated onboarding

Why pick this:

Implement quickly and securely
Tailor the solution to complex requirements
Get strategic guidance across channels

Best for:
Larger organizations with multiple systems and high regulatory requirements, or technical providers with many CX customers.

Caller authentication

Why Is Caller Authentication Especially Important Right Now?

Caller authentication isn’t a brand-new concept.

Caller authentication

Caller Authentication vs. Other Verification Methods

Caller authentication via eIDs is a highly secure, fraud-resistant, and user-frien…

Caller authentication

How Exactly Does Caller Authentication Work?

Caller authentication aims to answer just one question: Is the caller who they say…

Learn the technical side of how CIBA works

Learn the basics about CIBA and its use cases

How to authenticate callers with Twilio, CIBA and BankID

Read the guide →

How to implement Swedish BankID in telephone calls